FAQ - Frequently Asked Questions

Everything you need to know to Own Your Peak. We’re committed to premium snow goggles engineered for clarity and performance.

Can’t find your answer? Reach out to our support team—we’ve got your back.

How do I choose the right size?

Finding the perfect fit is essential for comfort and performance. Our goggles come in two fits designed to cater to different face shapes:

Standard Fit: Suitable for most face shapes, featuring a higher nose bridge design.

Asian Fit: Includes additional foam padding around the nose bridge, ideal for those with lower nose bridges, ensuring a snug seal to prevent fogging.

OTG (Over The Glasses): Both fits are OTG-compatible, designed with integrated channels to fit comfortably over most prescription eyewear.

Where do you ship and shipping costs?

We deliver to all countries within the EU , the UK and HONG KONG .

Free Standard Shipping: On all orders over €125 / £100.

Standard Shipping: A flat rate starting at just €5 / £5 for orders below the threshold.

Delivery Timeframes: * Standard: 3–7 business days.

Express shipping: Calculated at checkout for those who can't wait to hit the slopes.

What is your return policy?

We offer a 30-day return window from the date you receive your order.

To be eligible for a refund, items must be:

Unused and in their original, pristine condition.

Returned with all original tags, lenses (3-lens kit), and packaging intact.

Are returns free?

We currently do not offer free returns. The return shipping cost will be deducted from your refund amount.

To ensure a smooth process, please make sure the items are:

-Unused and in their original condition.
-Returned with all original tags and packaging.

What is your warranty policy?

We provide a limited 2-year warranty against manufacturing defects under normal use (e.g., frame cracking, vent failure). For more information, please head to our warranty policy section.

Please note that our warranty does not cover:

-Damage from accidents or misuse (e.g., drops, impacts)

-Normal wear and tear such as lens scratches, foam compression over time, or cosmetic damage

-Damage from improper cleaning or chemicals

-How to claim: contact
support@peak-club.co with your order number, photos of the issue, and a brief description. We will respond within 48 hours with return instructions. If the claim is valid, we will repair or replace the item at no charge. If not covered, we’ll offer a paid repair/replacement option. We be happy to help you out!